Minneapolis VA Health Care System

 

Customer Service

Patient Advocates

Our patient advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for have not been able to resolve important issues related to VA through other means of communications, please contact one of our patient advocates to help you with your concern. You can find our Patient Advocates in room 1H-101 and 1H-102 or call 612-467-2106.

Aaron Porter, Patient Advocate

Aaron Porter

Patient Advocate
612-467-2157

Heather Brummund, Patient Advocate

Heather Brummund

Patient Advocate
612-467-3004

Michael Rosecrans, Patient Advocate

Michael Rosecrans

Patient Advocate
612-467-3628

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Robert Dejdar, Former Prisoners of War Advocate

Robert Dejdar

Former Prisoners of War Advocate
612-467-2195

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Your questions and concerns

Whether you are in the hospital, or here for a clinic visit, a phone call is often all it takes to answer your question or provide a needed service.

After you go home, you may find that you have questions or concerns about what went on during your hospital stay or visit. A phone call or a letter to the Patient Advocates will bring a concerned response.

Phone calls or letters to the Medical Center Director will be referred to the Patient Advocates for whatever action is appropriate to help the inquirer's concern.

Please Report Concerns about Patient Care Quality and Safety

It is our goal to provide exceptional care and services to all of our veterans. If you have compliments, complaints, or concerns about patient care quality and safety, please tell us.

Talk with your provider or a manager, or with the Patient Representative. You may also report concerns to the Patient Safety Manager. We will address your concerns.

It is our hope that we are able to resolve your concerns and questions internally within the Medical Center. Please contact:

Patient Advocates at (612) 467-2106 or 
Patient Safety Manager at (612) 467-3022.

If you believe that your concern has not been resolved internally, you may report it to the Joint Commission by emailing complaint@jointcommission.org.

Other Resources:

If you feel that you may need an outside advocate for any reason, here is a listing of options:

Mental Health Assoc. Minn
www.mentalhealthmn.org*
(651) 493-6634
Toll free 1-800-862-1799

Ombudsman for Mental Health and Development Services
www.ombudmhdd.state.mn.us
Main Office: (651)-757-1800
Toll free: 1-800-657-3506 (from outside metro area)
By Mail:
121 7th Place E, Ste 420, Metro Square Bldg
St. Paul, MN 55101

Onbudsman for Long-Term Care
(651) 431-2555
Toll free 1-800-657-3591

Ombudsman for Health Facilities Complaints 
(651) 296-1256

As an alternative, you may report concerns to the VA Office of Inspector General by calling the VAOIG Hotline toll-free at 1-800-488-8244, available 8:30am–4:00pm Eastern Time Monday–Friday excluding Federal holidays, by e-mailing vaoighotline@va.gov, or by faxing information to the VAOIG Hotline at 202-565-7936.

~The Minneapolis VA Medical Center is accredited by the Joint Commission~