Minneapolis VA Health Care System
Our patient advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for have not been able to resolve important issues related to VA through other means of communications, please contact one of our patient advocates to help you with your concern. You can find our Patient Advocates in room 1H-101 and 1H-102 or call 612-467-2106.
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
Former Prisoners of War Advocate
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
Your questions and concerns
Whether you are in the hospital, or here for a clinic visit, a phone call is often all it takes to answer your question or provide a needed service.
After you go home, you may find that you have questions or concerns about what went on during your hospital stay or visit. A phone call or a letter to the Patient Advocates will bring a concerned response.
Phone calls or letters to the Medical Center Director will be referred to the Patient Advocates for whatever action is appropriate to help the inquirer's concern.
Please Report Concerns about Patient Care Quality and Safety
It is our goal to provide exceptional care and services to all of our veterans. If you have compliments, complaints, or concerns about patient care quality and safety, please tell us.
Talk with your provider or a manager, or with the Patient Representative. You may also report concerns to the Patient Safety Manager. We will address your concerns.
It is our hope that we are able to resolve your concerns and questions internally within the Medical Center. Please contact:
Patient Advocates at (612) 467-2106 or
Patient Safety Manager at (612) 467-3022.
If you believe that your concern has not been resolved internally, you may report it to the Joint Commission by emailing firstname.lastname@example.org.
If you feel that you may need an outside advocate for any reason, here is a listing of options:
Mental Health Assoc. Minn
Toll free 1-800-862-1799
Ombudsman for Mental Health and Development Services
Main Office: (651)-757-1800
Toll free: 1-800-657-3506 (from outside metro area)
121 7th Place E, Ste 420, Metro Square Bldg
St. Paul, MN 55101
Onbudsman for Long-Term Care
Toll free 1-800-657-3591
Ombudsman for Health Facilities Complaints
As an alternative, you may report concerns to the VA Office of Inspector General by calling the VAOIG Hotline toll-free at 1-800-488-8244, available 8:30am–4:00pm Eastern Time Monday–Friday excluding Federal holidays, by e-mailing email@example.com, or by faxing information to the VAOIG Hotline at 202-565-7936.
~The Minneapolis VA Medical Center is accredited by the Joint Commission~