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Minneapolis VA Health Care System

 

Minneapolis VA Offers Veterans Same Day Services

Minneapolis VA Offers Same Day Services For Veterans ‘When They Need It’

If you have a need for primary or mental health care right away, you can have it addressed the same day during regular business hours.

By Ralph Heussner, Public Affairs Officer
Thursday, December 1, 2016

The Minneapolis VA Medical Center (VAMC) has announced “same day service” for Veterans when they need it in primary care and mental health clinics.

Same day service is part of a nationwide effort by the U.S. Department of Veterans Affairs called “MyVA Access,” which is designed to improve the Veteran experience and enhance patient satisfaction.   

“When you contact us, we will either address your need that day or schedule appropriate follow up care, depending on the urgency,” said Minneapolis VA Director Patrick Kelly. “We may provide a face to face visit, return a phone call, arrange a telehealth or video care visit, respond by secure email, or schedule a future appointment.”

Ultimately, when Veterans require primary care assistance right away, during regular business hours, they are able to get services the same day, or, if after hours, by the next day from the Minneapolis VAMC.

Additionally, if a Veteran is in crisis or has another need for care right away in mental health, he or she will receive immediate attention from a health care professional at the Minneapolis VAMC. For a Veteran new to mental health with a non-urgent need, he or she will receive an initial screening evaluation by the next calendar day.

The Minneapolis VAMC is able to provide same day service as a result of implementing best practices, adding staff and increasing space.

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