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Minneapolis VA Health Care System

 

Minneapolis VA: A 5-Star Facility

Minneapolis VA: A 5-Star Facility

For five years in a row, the Minneapolis VA Health Care System has maintained a five-star rating based on 28 measures in areas such as length of stay and customer satisfaction. (VA photo by April Eilers)

By Ralph Heussner, Public Affairs Officer
Tuesday, December 13, 2016

For five years in a row, the Minneapolis VA Health Care System has maintained a five-star rating based on the Department of Veteran Affairs' internal measures.

The Minneapolis VA was one of 17 VA medical centers in the 146-hospital system to receive a five-star rating in the second quarter of this year, according to information published this week by USA Today.

The ratings are based on 28 measures in areas such as readmission rates, length of stay, complications, mortality and customer satisfaction.

“We use the data as a learning tool,” said Minneapolis VA director Patrick Kelly. “We believe in continuous improvement. We can’t rest on past performance. There’s always an opportunity to do better.”

The tool is called Strategic Analytics for Improvement and Learning (SAIL).

According to VA Under Secretary for Health Dr. David Shulkin, “The SAIL/Star rating system was designed for comparing VA hospitals to one another so that within VA we can share learnings and improvements can be made. In the SAIL/Star rating system, if one VA hospital improves in performance, then another will drop in performance. Therefore, by design there will always be a distribution of VA hospitals between 1 and 5 stars.”

Over this past year, 82 percent of VA facilities have seen an improvement in SAIL scores.

“This means the VA is doing a better job in serving Veterans and we will continue to focus our efforts to accelerate these improvements,” Shulkin said.


More information: Letter to USA Today from Secretary McDonald

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