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 The Minneapolis VA Medical Center pharmacy processes over 5400 prescriptions every day. The pharmacy sends many of these prescriptions to the Central Mailout Pharmacy (CMOP) to be filled.
Requesting your refills by mail, AudioCare, or MyHealtheVet will help reduce the waiting times at the pharmacy.
Calling in a Refill?
The Minneapolis Health Care System Pharmacy uses AudioCareTM the automated communications system to order refills at your convenience 24 hours a day seven days a week.
Please call 1-855-560-1721 using a touchtone telephone to access the AudioCareTM system. Please have your social security number and prescription number available in order to follow the voice prompts. Plan on ordering your refills 3-4 weeks in advance to ensure your medication arrives on your desired date.
Prescriptions from non-VA doctors
If you are a veteran who receives health care from a doctor/provider outside of the VA system, you may be eligible to have them filled at a VA pharmacy. You will need to provide us with information about the prescription. In general, you will have to provide:
A copy of the original prescription(s)
A copy of the notes from the appointment when your non-VA doctor/provider prescribed the medication
A copy of the current lab tests and/or procedures related to the requested prescription
All information should be faxed to your Primary Care Provider at 612-467-1913 for your provider's approval of these medications. If your provider is in agreement with the new/changes in medications, your provider will write for them to be filled at the VA pharmacy.
This process may take 2-3 weeks to be completed and medication filled.
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