Volunteer Spotlight
Ramona Mutters - Minneapolis VA Volunteer
Ramona Mutters used to help make people comfortable in the skies as a flight attendant but now uses her acquired skills to help Veteran patients feel more comfortable in the Hematology/Oncology Procedure Clinic.
She volunteers two mornings a week, welcoming patients to an area that many face with anxiety and trepidation. Her friendliness and reassurance immediately helps patients relax. She brings them beverages and snacks and even tucks them into their treatment chair with a warm blanket. She is very efficient and looks for ways to keep our patients happy and comfortable.
Ramona also assists the clinic nurses and medical support assistants by running errands, stocking, cleaning treatment chairs between patients, and answering phones. Because she is such a hard worker, she just sees what needs to be done and does it! She requires very little work direction or oversight. Her organizational skills are exceptional and she proposes solutions to challenges.
Since Ramona has been volunteering in this area for nearly eight years and understands it so well, she comes in on her days off to train new volunteers as needed. She is also willing to cover a shift when another volunteer is unable to come in.
Ramona enjoys traveling and reading in her “spare time”. Since she retired as a flight attendant, she uses her flight benefits to travel to London to seek out antique books. In addition to her duties here, she teaches Sunday school and is active in her political party. Ramona also volunteers for the American Lung Association and numerous other good causes.
How fortunate we are to have Ramona sharing her skills with us as a VA volunteer!
