Minneapolis VA Health Care System
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
For a listing of your current appointments, please call AudioCare our automated telephone system at 1-855-560-1721 using a touchtone telephone.
AudioCare gives you the option to cancel, confirm, or reschedule an existing appointment 24 hours a day seven days a week.
If you call to reschedule your appointment your name will be added to a call back list. You will receive a call the following day by a live person to reschedule your appointment.
If you would like to talk to a person during business hours to reschedule an appointment, please contact the appropriate clinic between the hours of 8:00am and 4:00pm, Monday through Friday, as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time.
In the event you do not have the direct number for your clinic, please call the Patient Call Center at 612-467-1100 for assistance.
Cancelling Primary Care Appointments
If you must cancel an appointment, please do so one to two days in advance of your scheduled appointment so we can make the appointment available for other Veterans.
Advanced Clinic Access - Making an Appointment
Open Access scheduling means you can get an appointment without a long delay. The goal is for you to be able to see your primary care provider within one to two business days and for you to have faster access to specialty care.
Advanced Clinic Access is a process designed to eliminate long waits for scheduling appointments. In many clinics, Advanced Clinic Access provides appointments earlier than usual. The goal is to provide same day appointments, or open access, for an appointment date or time that works best for you.
Four Easy Steps to Open Access Scheduling
- During your appointment, your provider will discuss a date for a follow-up visit.
- Before you leave the clinic, stop by the checkout desk to get your instructions from the Medical Support Assistant (MSA).
- Tell the MSA if you need a reminder or "time to call" letter for your next appointment. A few weeks before your appointment, you will receive a letter that says "Time to call _____ clinic." This is not an actual appointment, but a reminder to call us to schedule an appointment.
- Call your clinic when it is time to make your appointment or you receive a reminder letter.
VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.