Minneapolis VA Health Care System
Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
For a listing of your current appointments, please call AudioCare our automated telephone system at 1-855-560-1721 using a touchtone telephone.
AudioCare gives you the option to cancel, confirm, or reschedule an existing appointment 24 hours a day seven days a week.
If you call to reschedule your appointment your name will be added to a call back list. You will receive a call the following day by a live person to reschedule your appointment.
If you would like to talk to a person during business hours to reschedule an appointment, please contact the appropriate clinic between the hours of 8:00am and 4:00pm, Monday through Friday, as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time.
In the event you do not have the direct number for your clinic, please call the Patient Call Center at 612-467-1100 for assistance.
Cancelling Primary Care Appointments
If you must cancel an appointment, please do so one to two days in advance of your scheduled appointment so we can make the appointment available for other Veterans.
Advanced Clinic Access - Making an Appointment
Open Access scheduling means you can get an appointment without a long delay. The goal is for you to be able to see your primary care provider within one to two business days and for you to have faster access to specialty care.
Advanced Clinic Access is a process designed to eliminate long waits for scheduling appointments. In many clinics, Advanced Clinic Access provides appointments earlier than usual. The goal is to provide same day appointments, or open access, for an appointment date or time that works best for you.
Four Easy Steps to Open Access Scheduling
- During your appointment, your provider will discuss a date for a follow-up visit.
- Before you leave the clinic, stop by the checkout desk to get your instructions from the Medical Support Assistant (MSA).
- Tell the MSA if you need a reminder or "time to call" letter for your next appointment. A few weeks before your appointment, you will receive a letter that says "Time to call _____ clinic." This is not an actual appointment, but a reminder to call us to schedule an appointment.
- Call your clinic when it is time to make your appointment or you receive a reminder letter.
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.