Community Care - Minneapolis VA Health Care System
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Minneapolis VA Health Care System

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Community Care

VA community care for Veterans provides local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and its VA Clinics. For Community Care questions please call 612-467-6565.

Under the MISSION Act, you’ll have more ways to access health care. This includes within VA’s network and through approved non-VA medical providers in your community, called “community care providers". Depending on your situation, for example, if a certain type of health service isn’t provided by VA, you may be able to go to a non-VA provider using your VA coverage.

Learn more about the VA MISSION Act

Making appointments with non-VA providers

To obtain community care, you must receive prior approval from VA. Call 612-467-6565 for community care appointment scheduling, weekdays, 9:00 a.m.-3:00 p.m.

Learn how to schedule appointments.

Urgent and walk-in care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

Veterans must have been seen in the VA system or by a VA community care provider within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care location and has any difficulty receiving care, they can call 1-866-620-2071.

Learn about your urgent care benefits.

Community care billing

Call 1-877-881-7618 with community care billing questions.

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Learn about copay and insurance changes.

Important contact information

  • Notify the VA of an Emergency Department visit, call 1-844-724-7842 or email
  • Notify the VA of an unscheduled inpatient admission, call 1-844-724-7842 or email
  • Request to transfer a patient to the Minneapolis VA Medical Center, call 612-467-2019
  • Travel or ambulance billing question, call 612-467-2019  (24/7)
  • Triwest billing question, call 1-855-722-2838 (M-F, 8 a.m.–4 p.m.)
  • Optum VA Community Care website  
  • Co-payment question, call 1-866-347-2352 (M-F, 8 a.m.–4 p.m.)  
  • For any other billing question, call 1-877-881-7618 (M-F, 8 a.m.–4 p.m.) 
  • If you have a question about your eligibility, call 612-467-1991 (24/7)

Contact Info


  • One Veterans Drive,
    Minneapolis, MN 55417

Contact Number(s)

  • 612-467-6565
  • 877-881-7618

Hours of Operation

  • Monday-Friday
    9:00 a.m.-3:00 p.m.