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Minneapolis VA Health Care System

 

Primary Care

Primary Care addresses the routine medical needs of patients (i.e., initial diagnoses, annual exams and continual treatment of illness and preventive care) with timely, courteous, and patient-focused service. We provide health promotion and disease prevention through patient education and clinical intervention.

Scope of Services Provided

photo of doctor and patientHealth care services are provided in a clinic setting. A multidisciplinary team approach is used to provide coordinated, continuous and comprehensive care and services. Areas of emphasis include:

  • Health Promotions
  • Disease Prevention
  • Acute and on-going Health Care Management
  • Patient and Family Education

Primary Care Clinic Name Changes

VA nationally is undertaking a Clinic Profile Standardization initiative to ensure greater standardization and future enhancements to services available to Veterans. You will see changes on your Primary Care appointment letters possibly indicating a different Team name but your provider has NOT changed. An upcoming patch will also enable you to see your provider’s name on your appointment letters.

Example: MSP PACT 1U101 Aqua or TCP PACT ASH
(Indicating location and team name)

Please rest assured the Primary Care Clinic name changes do not change your provider or change how you continue to receive care with the VA. Thank you for service and for allowing us to serve you. 

Accessing Services

  • Veterans may request enrollment in Primary Care at the time of registration or may be referred to Primary Care through other mechanisms such as: following Urgent Care or Emergency Department visit, inpatient admission, or from specialty care.
  • Patients receiving care, or are expected to need ongoing outpatient medical care, are assigned to a Primary Care Provider (PCP) and primary care team.
  • Patients are informed of their PCP assignment and the electronic medical record indicates this designation to facilitate continuity of care system-wide.
  • Primary Care services are available at the Minneapolis VA Medical Center as well as at the Community Clinics with varying size and scope of services.

Scheduled clinic appointments are available, Monday through Friday with hours of operation from 8:00 a.m. to 4:30 p.m. unless otherwise designated.

Care is provided by scheduled appointments Except for medical emergencies.

Emergency Services are provided in the Emergency Department only. However, for urgent conditions appropriate to be treated in primary care clinic settings and that do not meet ED severity of illness, same-day or next-day appointments in primary care are available.

Patient Call Center

The Patient Call Center is a very important part of primary care, providing ready access to the primary care team. Patients may use this system to communicate with the team, receive clinical advice or answers to questions, request renewal of medications, and to make or change a clinic appointment. All patients enrolled in primary care have access to this service.

To reach the Patient Call Center, dial 1-866-414-5058, available 24 hours per day.

Women's Health

Women's Health Services includes primary care, mental health, gender specific preventive health care and office management of common gynecological problems.

Primary Care Clinics and Programs:

VA Health Care - Defining Excellence in the 21st Century

Contact Info

Location

  • One Veterans Drive, Minneapolis, MN 55417

Contact Number(s)

  • 866-414-5058

Hours of Operation

  • M-F 8:00 a.m.-4:30 p.m.