Minneapolis VA Health Care System
Changes to Visitor Policy (effective immediately until further notice)
(Updated March, 20, 2020) We care deeply about the safety and well-being of our Veterans, visitors and staff. As a result, we feel we need to implement a visitor policy to minimize exposure and provide guidance for all of you in these challenging times. As of Thursday, March 20, 2020 there will be no visitors across our health care system, we understand this will be challenging as we understand the benefits and needs of having visitors, we ask that you understand and support us in the decision. Please refer to the elements of the policy and noted exception.
- As of 3/20/20 there will be no visitors to the VA facilities with a few compassionate exemptions for hospice or critical care. Visitors must be 18 years or older.
- Patients at our outpatient clinics may be accompanied by 1 visitor if needed for care or assistance.
- We are asking everyone at the Outpatient Entrance of the building about the following symptoms: New fever, cough and shortness of breath.
- Please be kind to our screeners and greeters who are facilitating the process, it is an effort to keep you safe.
A visit from your family, friends and relatives is a welcomed part of most patients' hospital stay. We encourage family and friends to visit patients in our facilities. Listed below is general information on visiting hours for patients and administrative hours for Minneapolis VA Health Care System.
11:00 a.m. - 9:00 p.m.
The Patient Family Center
Located on the first floor inside the Outpatient Entrance, the Patient Family Center (PFC) can help you with:
- Lodging for Veterans and their attendants, including Fisher House
- Travel Pay
- Appointment Rescheduling
Hours are 8:00a.m. - 9:00p.m., Monday through Friday.
At other times, go to the front desk in Urgent Care for help.
Patient Advocates are located in 4M.
Internet, Cell Phones and Electronic Devices
There is a wireless network in the Medical Center. There is also limited Internet access for families and patients in the Patient Education Center, located on the first floor. The hours are 8:00a.m. to 4:00p.m., Monday through Friday.
Cell phones and electronic devices are permitted within the hospital, except for the following areas:
- Intensive Care and Step-down units
- OR and Post-Anesthesia Care Units
- Cardiac Catheterization lab
- Emergency Room
- CT, MRI, and Interventional Radiology
Please turn your phone off before entering restricted cell phone-use areas. We request that visitors use phones with the courtesy of others in mind.
There is a US mail drop box located outside the visitor entrance. To send mail to someone in the Medical Center, use this address:
VA Medical Center
One Veterans Drive
Minneapolis MN 55417
If a patient is discharged before the letter or package is delivered, it will be returned to the sender.
Normal administrative hours are Monday through Friday from 8:00 a.m. to 4:30 p.m., however, the medical center is operational 24-hours per day 7-days per week for patient care services. We encourage all vendors, salespersons, and others who come to the VAPHS for various administrative and economic reasons to make your visits within established business hours.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.